SaaS Agreement
This Software as a Services Agreement (the “Agreement”) is made and entered into this _____ day of __________________, __________ ("Effective Date"), by and between Careexpand, LLC (“Careexpand”), and __________________ (“Group”), individually Party and collectively Parties.
WHEREAS, Group wishes to procure from Careexpand the software services described herein, and Careexpand wishes to provide such services to Group, each on the terms and conditions set forth in this Agreement;
NOW, THEREFORE, in consideration of the mutual covenants, terms and conditions set forth herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:
1. Definitions
“Access Credentials” means any user name, identification number, password, license or security key, security token, PIN or other security code, method, technology or device used, alone or in combination, to verify an individual’s identity and authorization to access and use the Hosted Services.
“Action” has the meaning set forth in Section 12.1.
“Agreement” has the meaning set forth in the preamble.
“Authorized User” means each of the individuals authorized to use the Services pursuant to Section (1.8) and the other terms and conditions of this Agreement.
“Confidential Information” has the meaning set forth in Section 9.1.
“Group” has the meaning set forth in the preamble.
“Group Data” means, other than Resultant Data, information, data and other content, in any form or medium, that is collected, downloaded or otherwise received, directly or indirectly from Group or an Authorized User by or through the Services.
“Group Failure” has the meaning set forth in Section 4.2.
“Group Systems” means the Group’s information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems) and networks, whether operated directly by Group or through the use of third-party services.
“Disclosing Party” has the meaning set forth in Section 9.1.
“Documentation” means any manuals, instructions or other documents or materials that Careexpand provides or makes available to Group in any form or medium and which describe the functionality, components, features or requirements of the Services or Careexpand Materials, including any aspect of the installation, configuration, integration, operation, use, support or maintenance thereof.
“Effective Date” has the meaning set forth in the preamble.
“Fees” has the meaning set forth in Section 7.1.
“Force Majeure Event” has the meaning set forth in Section 14.1.
“Harmful Code” means any software, hardware or other technology, device or means, including any virus, worm, malware or other malicious computer code, the purpose or effect of which is to (a) permit unauthorized access to, or to destroy, disrupt, disable, distort, or otherwise harm or impede in any manner any (i) computer, software, firmware, hardware, system or network or (ii) any application or function of any of the foregoing or the security, integrity, confidentiality or use of any data Processed thereby, or (b) prevent Group or any Authorized User from accessing or using the Services or Careexpand Systems as intended by this Agreement. Harmful Code does not include any Careexpand Disabling Device.
“Hosted Services” has the meaning set forth in Section 2.1.
“Indemnitee” has the meaning set forth in Section 12.3.
“Indemnitor” has the meaning set forth in Section 12.3.
“Initial Term” has the meaning set forth in Section 10.1.
“Intellectual Property Rights” means any and all registered and unregistered rights granted, applied for or otherwise now or hereafter in existence under or related to any patent,
copyright, trademark, trade secret, database protection or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.
“Law” means any statute, law, ordinance, regulation, rule, code, order, constitution, treaty, common law, judgment, decree or other requirement of any federal, state, local or foreign government or political subdivision thereof, or any arbitrator, court or tribunal of competent jurisdiction.
“Losses” means any and all losses, damages, liabilities, deficiencies, claims, actions, judgments, settlements, interest, awards, penalties, fines, costs or expenses of whatever kind, including reasonable attorneys’ fees and the costs of enforcing any right to indemnification hereunder and the cost of pursuing any insurance providers.
“Permitted Use” means any use of the Services by an Authorized User for the benefit of Group for any and all lawful purposes.
“Person” means an individual, corporation, partnership, joint venture, limited liability entity, governmental authority, unincorporated organization, trust, association or other entity.
“Privacy and Security Policy” has the meaning set forth in Section 6.1.
“Process” means to take any action or perform any operation or set of operations that the Services are capable of taking or performing on any data, information or other content. “Processing” and
“Processed” have correlative meanings.
“Careexpand” has the meaning set forth in the preamble.
“Careexpand Disabling Device” means any software, hardware or other technology, device or means (including any back door, time bomb, time out, drop dead device, software routine or other disabling device) used by Careexpand or its designee to disable Group’s or any Authorized User’s access to or use of the Services automatically with the passage of time or under the positive control of Careexpand or its designee.
“Careexpand Indemnitee” has the meaning set forth in Section 12.2.
“Careexpand Materials” means the Service Software, Specifications, Documentation and Careexpand Systems and any and all other information, data, documents, materials, works and other content, devices, methods, processes, hardware, software and other technologies and inventions, including any deliverables, technical or functional descriptions, requirements, plans or reports, that are provided or used by Careexpand or any Subcontractor in connection with the Services or otherwise comprise or relate to the Services or Careexpand Systems. For the avoidance of doubt, Careexpand Materials.
“Careexpand Personnel” means all individuals involved in the performance of Services as employees, agents or independent contractors of Careexpand or any Subcontractor.
“Careexpand Systems” means the information technology infrastructure used by or on behalf of Careexpand in performing the Services, including all computers, software, hardware, databases, electronic systems (including database management systems) and networks, whether operated directly by Careexpand or through the use of third-party services.
“Receiving Party” has the meaning set forth in Section 9.1.
“Reimbursable Expenses” has the meaning set forth in Section 7.3.
“Renewal Term” has the meaning set forth in Section 10.2.
“Representatives” means, with respect to a party, that party’s employees, officers, and legal advisors.
“Resultant Data” means information, data and other content that is derived by or through the Services from Processing Group Data and is sufficiently different from such Group Data that such Group Data cannot be reverse engineered or otherwise identified from the inspection, analysis or further Processing of such information, data or content.
“Service Software” means the Careexpand software application or applications and any third-party or other software, and all new versions, updates, revisions, improvements and modifications of the foregoing, that Careexpand provides remote access to and use of as part of the Services.
“Services” has the meaning set forth in Section2.1.
“Specifications” means the specifications for the Services as provided by Careexpand from time to time.
“Subcontractor” has the meaning set forth in Section 2.5.
“Term” has the meaning set forth in Section 10.2.
“Territory” means the United States.
“Third Party Materials” means materials and information, in any form or medium, including any software, documents, data, content, specifications, products, equipment or components of or relating to the Services that are not proprietary to Careexpand.
2. Services.
(2.1) Services. Subject to and conditioned on Group’s and its Authorized Users’ compliance with the terms and conditions of this Agreement, during the Term, Careexpand shall use commercially reasonable efforts to provide to Group and its employees (its “Authorized Users”) the services described in the attached Schedule A and this Agreement (collectively, the “Services”) in accordance with the Specifications and terms and conditions hereof, including to host, manage, operate and maintain the Service Software for remote electronic access and use by Group and its Authorized Users (“Hosted Services”) in substantial conformity with the Specifications 24 hours per day, seven days per week every day of the year, except for:
Scheduled downtime;
(a) Service downtime or degradation due to a Force Majeure Event;
(b) any other circumstances beyond Careexpand’s reasonable control, including Group’s or any Authorized User’s use of Third Party Materials, misuse of the Hosted Services, or use of the Services other than in compliance with the express terms of this Agreement and the Specifications; and
(c) any suspension or termination of Group’s or any Authorized Users’ access to or use of the Hosted Services as permitted by this Agreement.
(2.2) Service and System Control. Except as otherwise expressly provided in this Agreement, as between the parties:
(a) Careexpand has and will retain sole control over the operation, provision, maintenance and management of the Services and Careexpand Materials, including the: (i) Careexpand Systems; (ii) locations where any of the Services are performed; (iii) selection, deployment, modification and replacement of the Service Software; and (iv) performance of Service maintenance, upgrades, corrections and repairs; and
(b) Group has and will retain sole control over the operation, maintenance and management of, and all access to and use of, the Group Systems, and sole responsibility for all access to and use of the Services and Careexpand Materials by any Person by or through the Group Systems or any other means controlled by Group or any Authorized User, including any: (i) information, instructions or materials provided by any of them to the Services or Careexpand; (ii) results obtained from any use of the Services or Careexpand Materials; and (iii) conclusions, decisions or actions based on such use.
(2.3) Service Management. Each party shall, throughout the Term, maintain within its organization a service manager to serve as such party’s primary point of contact for day-to-day communications, consultation and decision-making regarding the Services. Each service manager shall be responsible for providing all day-to-day consents and approvals on behalf of such party under this Agreement. Each party shall ensure its service manager has the requisite organizational authority, skill, experience and other qualifications to perform in such capacity. Each party shall use commercially reasonable efforts to maintain the same service manager in place throughout the Term. If either party’s service manager ceases to be employed by such party or such party otherwise wishes to replace its service manager, such party shall promptly name a new service manager by written notice to the other party.
(2.4) Changes. Careexpand reserves the right, in its sole discretion, to make any changes to the Services and Careexpand Materials that it deems necessary or useful to: (a) maintain or enhance (i) the quality or delivery of Careexpand’s services to its Groups, (ii) the competitive strength of or market for Careexpand’s services, or (iii) the Services’ cost efficiency or performance; or (b) to comply with applicable Law.
(2.5) Subcontractors. Careexpand may from time to time in its discretion engage third parties to perform Services (each, a “Subcontractor”).
(2.6) Suspension or Termination of Services. Careexpand may, directly or indirectly, and by use of a Careexpand Disabling Device or any other lawful means, suspend, terminate or otherwise deny Group’s, any Authorized User’s or any other Person’s access to or use of all or any part of the Services or Careexpand Materials, without incurring any resulting obligation or liability, if: (a) Provider receives a judicial or other governmental demand or order, subpoena or law enforcement request that expressly or by reasonable implication requires Careexpand to do so; or (b) Careexpand believes, in its sole discretion, that: (i) Group or any Authorized User has failed to comply with, any term of this Agreement, or accessed or used the Services beyond the scope of the rights granted or for a purpose not authorized under this Agreement or in any manner that does not comply with any instruction or requirement of the Specifications; (ii) Group or any Authorized User is, has been, or is likely to be involved in any fraudulent, misleading or unlawful activities relating to or in connection with any of the Services; or (iii) this Agreement expires or is terminated. This Section 2.6 does not limit any of Careexpand’s other rights or remedies, whether at law, in equity or under this Agreement.
(3) Authorization and Group Restrictions
(3.1) Authorization. Subject to and conditioned on Group’s payment of the Fees and compliance and performance in accordance with all other terms and conditions of this Agreement, Careexpand hereby authorizes Group to access and use, solely in the Territory and during the Term, the Services and such Careexpand Materials as Careexpand may supply or make available to Group solely for the Permitted Use by and through Authorized Users in accordance with the Specifications, and the conditions and limitations set forth in this Agreement. This authorization is non-exclusive and other than as may be expressly set forth in Section 15.7, non-transferable.
(3.2) Reservation of Rights. Nothing in this Agreement grants any right, title or interest in or to (including any license under) any Intellectual Property Rights in or relating to, the Services, Careexpand Materials or Third-Party Materials, whether expressly, by implication, estoppel or otherwise. All right, title and interest in and to the Services, the Careexpand Materials and the Third-Party Materials are and will remain with Careexpand and the respective rights holders in the Third-Party Materials.
(3.3) Authorization Limitations and Restrictions. Group shall not, and shall not permit any other Person to, access or use the Services or Careexpand Materials except as expressly permitted by this Agreement and, in the case of Third-Party Materials, the applicable third-party license agreement. For purposes of clarity and without limiting the generality of the foregoing, Group shall not, except as this Agreement expressly permits:
(a) copy, modify or create derivative works or improvements of the Services or Careexpand Materials;
(b) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available any Services or Careexpand Materials to any Person, including on or in connection with the internet or any time-sharing, service bureau, software as a service, cloud or other technology or service;
(c) reverse engineer, disassemble, decompile, decode, adapt or otherwise attempt to derive or gain access to the source code of the Services or Careexpand Materials, in whole or in part;
(d) bypass or breach any security device or protection used by the Services or Careexpand Materials or access or use the Services or Careexpand Materials other than by an Authorized User through the use of his or her own then valid Access Credentials;
(e) input, upload, transmit or otherwise provide to or through the Services or Careexpand Systems, any information or materials that are unlawful or injurious, or contain, transmit or activate any Harmful Code;
(f) damage, destroy, disrupt, disable, impair, interfere with or otherwise impede or harm in any manner the Services, Careexpand Systems or Careexpand’s provision of services to any third party, in whole or in part;
(g)remove, delete, alter or obscure any trademarks, Specifications, Documentation, warranties or disclaimers, or any copyright, trademark, patent or other intellectual property or proprietary rights notices from any Services or Careexpand Materials, including any copy thereof;
(h) access or use the Services or Careexpand Materials in any manner or for any purpose that infringes, misappropriates or otherwise violates any Intellectual Property Right or other right of any third party (including by any unauthorized access to, misappropriation, use, alteration, destruction or disclosure of the data of any other Provider Group), or that violates any applicable Law;
(i) access or use the Services or Careexpand Materials for purposes of competitive analysis of the Services or Careexpand Materials, the development, provision or use of a competing software service or product or any other purpose that is to the Careexpand’s detriment or commercial disadvantage; or
(j) access or use the Services or Careexpand Materials in, or in association with, the design, construction, maintenance, operation of any hazardous environments, systems or applications, any safety response systems or other safety-critical applications, or any other use or application in which the use or failure of the Services could lead to personal injury or severe physical or property damage; or
(k)otherwise access or use the Services or Careexpand Materials beyond the scope of the authorization granted under Section (1.8).
4. Group Obligations
(4.1) Group Systems and Cooperation. Group shall at all times during the Term: (a) set-up, maintain
and operate in good repair and in accordance with the Specifications all Group Systems on or through which the Services are accessed or used; (b) provide Careexpand Personnel with such access to Group’s premises and Group Systems as is necessary for Careexpand to perform the Services in accordance with the Availability Requirement and Specifications; and (c) provide all cooperation and assistance as Careexpand may reasonably request to enable Careexpand to exercise its rights and perform its obligations under and in connection with this Agreement.
(4.2) Effect of Group Failure or Delay. Careexpand is not responsible or liable for any delay or failure of performance caused in whole or in part by Group’s delay in performing, or failure to perform, any of its obligations under this Agreement (each, a “Group Failure”).
(4.3) Corrective Action and Notice. If Group becomes aware of any actual or threatened activity prohibited by Section (1.10), Group shall, and shall cause its Authorized Users to, immediately: (a) take all reasonable and lawful measures within their respective control that are necessary to stop the activity or threatened activity and to mitigate its effects (including, where applicable, by discontinuing and preventing any unauthorized access to the Services and Careexpand Materials and permanently erasing from their systems and destroying any data to which any of them have gained unauthorized access); and (b) notify Careexpand of any such actual or threatened activity.
5. Data Backup.
The Services do not replace the need for Group to maintain regular data backups or redundant data archives. CAREEXPAND HAS NO OBLIGATION OR LIABILITY FOR ANY LOSS, ALTERATION, DESTRUCTION, DAMAGE, CORRUPTION OR RECOVERY OF GROUP DATA.
6. Security
(6.1) Careexpand Systems and Security Obligations. Careexpand will employ security measures in accordance with Careexpand’s data privacy and security policy as amended from time to time (“Privacy and Security Policy”).
(6.2) Data Breach Procedures. Careexpand maintains a data breach plan in accordance with the criteria set forth in Careexpand’s Privacy and Security Policy and shall implement the procedures required under such data breach plan on the occurrence of a “Data Breach” (as defined in such plan).
(6.3) Group Control and Responsibility. Group has and will retain sole responsibility for: (a) all Group Data, including its content and use; (b) all information, instructions and materials provided by or on behalf of Group or any Authorized User in connection with the Services; (c) Group’s information technology infrastructure, including computers, software, databases, electronic systems (including database management systems) and networks, whether operated directly by Group or through the use of third-party services (“Group Systems”); (d) the security and use of Group’s and its Authorized Users’ Access Credentials; and (e) all access to and use of the Services and Careexpand Materials directly or indirectly by or through the Group Systems or its or its Authorized Users’ Access Credentials, with or without Group’s knowledge or consent, including all results obtained from, and all conclusions, decisions and actions based on, such access or use.
(6.4) Access and Security. Group shall employ all physical, administrative and technical controls, screening and security procedures and other safeguards necessary to: (a) securely administer the distribution and use of all Access Credentials and protect against any unauthorized access to or use of the Hosted Services; and (b) control the content and use of Group Data, including the uploading or other provision of Group Data for Processing by the Hosted Services.
7. Fees; Payment Terms
(7.1) Fees. Group shall pay Careexpand the fees set forth in Schedule A (“Services and Fees”).
(7.2) Fee Increases. Careexpand may increase by providing written notice to Group at least 90 calendar days prior to the commencement of that contract year, and Schedule A will be deemed amended accordingly.
(7.3) Reimbursable Expenses. Group shall reimburse Careexpand for out-of-pocket expenses incurred by Careexpand in connection with performing the Services (“Reimbursable Expenses”).
(7.4) Taxes. All Fees and other amounts payable by Group under this Agreement are exclusive of taxes and similar assessments. Group is responsible for all sales, use and excise taxes, and any other similar taxes, duties and charges of any kind imposed by any federal, state or local governmental or regulatory authority on any amounts payable by Group hereunder, other than any taxes imposed on Careexpand’s income.
(7.5) Payment. Group shall pay all Fees and Reimbursable Expenses within 30 days after the date of the invoice therefor. Group shall make all payments hereunder in US dollars. Group shall make payments to the address or account specified in Schedule A or such other address or account as Careexpand may specify in writing from time to time.
(7.6) Late Payment. If Group fails to make any payment when due then, in addition to all other remedies that may be available:
(a) Careexpand may charge interest on the past due amount at the rate of 1.5% per month calculated daily and compounded monthly or, if lower, the highest rate permitted under applicable Law;
(b) Group shall reimburse Careexpand for all reasonable costs incurred by Careexpand in collecting any late payments or interest, including attorneys’ fees, court costs and collection agency fees; and
(c)if such failure continues for 30 days following written notice thereof, Careexpand may suspend performance of the Services until all past due amounts and interest thereon have been paid, without incurring any obligation or liability to Group or any other Person by reason of such suspension.
(7.7) No Deductions or Setoffs. All amounts payable to Careexpand under this Agreement shall be paid by Group to Careexpand in full without any setoff, recoupment, counterclaim, deduction, debit or withholding for any reason (other than any deduction or withholding of tax as may be required by applicable Law).
8. Intellectual Property Rights
(8.1) Services and Careexpand Materials. All right, title and interest in and to the Services and Careexpand Materials, including all Intellectual Property Rights therein, are and will remain with Careexpand and the respective rights holders in the Third-Party Materials. Group has no right, license or authorization with respect to any of the Services or Careexpand Materials (including Third-Party Materials) except as expressly set forth in Section 3.1 or the applicable third-party license, in each case subject to Section 3.3 All other rights in and to the Services and Careexpand Materials (including Third-Party Materials) are expressly reserved by Careexpand and the respective third-party licensors.
(8.2) Group Data. As between Group and Careexpand, Group is and will remain the sole and exclusive owner of all right, title and interest in and to all Group Data, including all Intellectual Property Rights relating thereto, subject to the rights and permissions granted in Section 8.3.
(8.3) Consent to Use Group Data. Group hereby irrevocably grants all such rights and permissions in or relating to Group Data: (a) to Careexpand, its Subcontractors and the Careexpand Personnel as are necessary or useful to perform the Services; and (b) to Careexpand as are necessary or useful to enforce this Agreement and exercise its rights and perform its hereunder.
9. Confidentiality
(9.1) Confidential Information. In connection with this Agreement each party (as the “Disclosing Party”) may disclose or make available Confidential Information to the other party (as the “Receiving Party”). Subject to Section 9.2, “Confidential Information” means information in any form or medium (whether oral, written, electronic or other) that the Disclosing Party considers confidential or proprietary, including information consisting of or relating to the Disclosing Party’s technology, trade secrets, know-how, business operations, plans, strategies, Groups, “protected health information” as defined under the Health and Insurance Portability and Accountability Act of 1996, and pricing, and information with respect to which the Disclosing Party has contractual or other confidentiality obligations, in each case whether or not marked, designated or otherwise identified as “confidential”. Without limiting the foregoing: all Careexpand Materials are the Confidential Information of Careexpand, and the terms of this Agreement are the Confidential Information of each of the parties.
(9.2) Exclusions. Confidential Information does not include information that the Receiving Party can demonstrate by written or other documentary records: (a) was rightfully known to the Receiving Party without restriction on use or disclosure prior to such information’s being disclosed or made available to the Receiving Party in connection with this Agreement; (b) was or becomes generally known by the public other than by the Receiving Party’s or any of its Representatives’ noncompliance with this Agreement; (c) was or is received by the Receiving Party on a non-confidential basis from a third party that was not or is not, at the time of such receipt, under any obligation to maintain its confidentiality; or (d) was or is independently developed by the Receiving Party without reference to or use of any Confidential Information.
(9.3) Protection of Confidential Information. As a condition to being provided with any disclosure of or access to Confidential Information, the Receiving Party shall:
(a) not access or use Confidential Information other than as necessary to exercise its rights or perform its obligations under and in accordance with this Agreement;
(b) except as may be permitted by and subject to its compliance with Section 9.4, not disclose or permit access to Confidential Information other than to its Representatives who: (i) need to know such Confidential Information for purposes of the Receiving Party’s exercise of its rights or performance of its obligations under and in accordance with this Agreement; (ii) have been informed of the confidential nature of the Confidential Information and the Receiving Party’s obligations under this Section 0; and (iii) are bound by confidentiality and restricted use obligations at least as protective of the Confidential Information as the terms set forth in this Section 0;
(c) safeguard the Confidential Information from unauthorized use, access or disclosure using at least the degree of care it uses to protect its similarly sensitive information and in no event less than a reasonable degree of care; and
(d) ensure its Representatives’ compliance with, and be responsible and liable for any of its Representatives’ non-compliance with, the terms of this Section 9.
(9.4) Compelled Disclosures. If the Receiving Party or any of its Representatives is compelled by applicable Law to disclose any Confidential Information then, to the extent permitted by applicable Law, the Receiving Party shall: (a) promptly, and prior to such disclosure, notify the Disclosing Party in writing of such requirement so that the Disclosing Party can seek a protective order or other remedy or waive its rights under Section 0; and (b) provide reasonable assistance to the Disclosing Party in opposing such disclosure or seeking a protective order or other limitations on disclosure. If the Disclosing Party waives compliance or, after providing the notice and assistance required under this Section 1.1(d), the Receiving Party remains required by Law to disclose any Confidential Information, the Receiving Party shall disclose only that portion of the Confidential Information that the Receiving Party is legally required to disclose.
(10) Term and Termination
(10.1) Initial Term. The initial term of this Agreement commences as of the Effective Date and, unless terminated earlier pursuant any of the Agreement’s express provisions, will continue in effect for one (1) year (the “Initial Term”).
(10.2) Renewal. This Agreement will automatically renew each year unless earlier terminated pursuant to this Agreement’s express provisions or either party gives the other party written notice of non-renewal at least 90 days prior to the expiration of the then-current term (each, a “Renewal Term” and, collectively, together with the Initial Term, the “Term”).
(10.3) Termination. In addition to any other express termination right set forth elsewhere in this Agreement:
(a) Careexpand may terminate this Agreement, effective on written notice to Group, if Group: (i) fails to pay any amount when due hereunder, and such failure continues more than 10 days after Careexpand’s delivery of written notice thereof; (ii) breaches any of its obligations under Section (1.10) (Use Limitations and Restrictions) or Section 9 (Confidentiality); or (iii) is in default in any other agreement with Careexpand beyond any applicable cure period.
(b) either party may terminate this Agreement, effective on written notice to the other party, if the other party breaches this Agreement, and such breach: (i) is incapable of cure; or (ii) being capable of cure, remains uncured for 30 days after the non breaching party provides the breaching party with written notice of such breach; and
(c) either party may terminate this Agreement, effective immediately upon written notice to the other party, if the other party: (i) becomes insolvent or is generally unable to pay, or fails to pay, its debts as they become due; (ii) files or has filed against it, a petition for voluntary or involuntary bankruptcy or otherwise becomes subject, voluntarily or involuntarily, to any proceeding under any domestic or foreign bankruptcy or insolvency Law; (iii) makes or seeks to make a general assignment for the benefit of its creditors; or (iv) applies for or has appointed a receiver, trustee, custodian or similar agent appointed by order of any court of competent jurisdiction to take charge of or sell any material portion of its property or business.
(10.4) Effect of Expiration or Termination. Upon any expiration or termination of this Agreement, except as expressly otherwise provided in this Agreement:
(a) all rights, licenses, consents and authorizations granted by either party to the other hereunder will immediately terminate;
(b) Careexpand shall immediately cease all use of any Group Data or Group’s Confidential Information and (i) return to Group, or at Group’s written request destroy, all documents and tangible materials containing, reflecting, incorporating or based on Group Data or Group’s Confidential Information; and (ii) permanently erase all Group Data and Group’s Confidential Information from all systems Careexpand directly or indirectly controls;
(c) Group shall immediately cease all use of any Services or Careexpand Materials and (i) return to Careexpand, or at Careexpand’s written request destroy, all documents and tangible materials containing, reflecting, incorporating or based on any Careexpand Materials or Careexpand’s Confidential Information; and (ii) permanently erase all Careexpand Materials and Careexpand’s Confidential Information from all systems Group directly or indirectly controls; and (iii) certify to Careexpand in a signed written instrument that it has complied with the requirements of this Section 1.1(c);
(d) notwithstanding anything to the contrary in this Agreement, with respect to information and materials then in its possession or control: (i) the Receiving Party may retain the Disclosing Party’s Confidential Information; and (ii) Careexpand may retain Group Data, in the case of each of sub-clause (i) and (ii) in its then current state and solely to the extent and for so long as required by applicable Law; (iv) Careexpand may also retain Group Data in its backups, archives and disaster recovery systems until such Group Data is deleted in the ordinary course; and (v) all information and materials described in this Section 1.1(d) will remain subject to all confidentiality, security and other applicable requirements of this Agreement;
(e) Careexpand may disable all Group and Authorized User access to the Hosted Services and Careexpand Materials;
(f) if Group terminates this Agreement pursuant to Section 1.1(b), Group will be relieved of any obligation to pay any Fees attributable to the period after the effective date of such termination and Careexpand will refund to Group Fees paid in advance for Services that Careexpand has not performed as of the effective date of termination;
(g) if Careexpand terminates this Agreement pursuant to Section 1.1(a) or Section 1.1(b) , all Fees that would have become payable had the Agreement remained in effect until expiration of the Term will become immediately due and payable, and Group shall pay such Fees, together with all previously-accrued but not yet paid Fees and Reimbursable Expenses, on receipt of Careexpand’s invoice therefor; and
(h) if Group requests in writing at least 5 days prior to the effective date of expiration or termination, subject to Section 1.1(d), Careexpand shall, within 60 days following such expiration or termination, deliver to Group the then most recent version of Group Data maintained by Careexpand, provided that Group has at that time paid all Fees and Reimbursable Expenses then outstanding and any amounts payable after or as a result of such expiration or termination, including any expenses and fees, on a time and materials basis, for Careexpand’s services in transferring such Group Data.
(10.5) Surviving Terms. The provisions set forth in the following sections, and any other right or obligation of the parties in this Agreement that, by its nature, should survive termination or expiration of this Agreement, will survive any expiration or termination of this Agreement: Section (1.10), Section
9, Section 1.1(c), this Section 0, Section 11, Section 12, Section 13 and Section 15.
11. Representations and Warranties
(11.1) Mutual Representations and Warranties. Each party represents and warrants to the other party that:
(a) it is duly organized, validly existing and in good standing as a corporation or other entity under the Laws of the jurisdiction of its incorporation or other organization;
(b) it has the full right, power and authority to enter into and perform its obligations and grant the rights, licenses, consents and authorizations it grants or is required to grant under this Agreement;
(c) the execution of this Agreement by its representative whose signature is set forth at the end of this Agreement has been duly authorized by all necessary corporate or organizational action of such party; and
(d) when executed and delivered by both parties, this Agreement will constitute the legal, valid and binding obligation of such party, enforceable against such party in accordance with its terms.
(11.2) Additional Careexpand Representations, Warranties and Covenants. Careexpand represents, warrants and covenants to Group that Careexpand will perform the Services using personnel of required skill, experience and qualifications and in a professional and workmanlike manner in accordance with generally recognized industry standards for similar services and will devote adequate resources to meet its obligations under this Agreement.
(11.3) Additional Group Representations, Warranties and Covenants. Group represents, warrants and covenants to Careexpand that Group owns or otherwise has and will have the necessary rights and consents in and relating to the Group Data so that, as received by Careexpand and Processed in accordance with this Agreement, they do not and will not infringe, misappropriate or otherwise violate any Intellectual Property Rights, or any privacy or other rights of any third party or violate any applicable Law.
(11.4) DISCLAIMER OF WARRANTIES. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN SECTIONS 11.1, 11.2, AND 11.3, ALL SERVICES AND CAREEXPAND MATERIALS ARE PROVIDED “AS IS” AND CAREEXPAND HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHER, AND CAREEXPAND SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE. WITHOUT LIMITING THE FOREGOING, CAREEXPAND MAKES NO WARRANTY OF ANY KIND THAT THE SERVICES OR CAREEXPAND MATERIALS, OR ANY PRODUCTS OR RESULTS OF THE USE THEREOF, WILL MEET GROUP’S OR ANY OTHER PERSON’S REQUIREMENTS, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, BE COMPATIBLE OR WORK WITH ANY SOFTWARE, SYSTEM OR OTHER SERVICES, OR BE SECURE, ACCURATE, COMPLETE, FREE OF HARMFUL CODE OR ERROR FREE. ALL THIRD-PARTY MATERIALS ARE PROVIDED “AS IS” AND ANY REPRESENTATION OR WARRANTY OF OR CONCERNING ANY THIRD-PARTY MATERIALS IS STRICTLY BETWEEN GROUP AND THE THIRD-PARTY OWNER OR DISTRIBUTOR OF THE THIRD-PARTY MATERIALS.
12. Indemnification
(12.1) Careexpand Indemnification. Careexpand shall indemnify, defend and hold harmless Group from and against any and all Losses incurred by Group arising out of or relating to any claim, suit, action or proceeding (each, an “Action”) by a third party (other than an Affiliate of Group) that Group’s use of the Services (excluding Group Data and Third-Party Materials) in compliance with this Agreement (including the Specifications) infringes a U.S. Intellectual Property Right. The foregoing obligation does not apply to any Action or Losses arising out of or relating to any:
(a) access to or use of the Services or Careexpand Materials in combination with any hardware, system, software, network or other materials or service not provided or authorized in writing by Careexpand;
(b) modification of the Services or Careexpand Materials other than: (i) by or on behalf of Careexpand; or (ii) with Careexpand’s written approval in accordance with Careexpand’s written specification;
(c) failure to timely implement any modifications, upgrades, replacements or enhancements made available to Group by or on behalf of Careexpand; or
(d) act, omission or other matter described in Section 1.1(a), Section 1.1(b), Section 1.1(c) or Section 1.1(d), whether or not the same results in any Action against or Losses by any Careexpand Indemnitee.
(12.2) Group Indemnification. Group shall indemnify, defend and hold harmless Careexpand and its officers, directors, employees, agents, successors and assigns (each, a “Careexpand Indemnitee”) from and against any and all Losses incurred by such Careexpand Indemnitee in connection with any Action by a third party (other than an Affiliate of a Careexpand Indemnitee) arises out of or relates to any:
(a) Group Data, including any Processing of Group Data by or on behalf of Careexpand in accordance with this Agreement;
(b) any other materials or information (including any documents, data, specifications, software, content or technology) provided by or on behalf of Group or any Authorized User, including Careexpand’s compliance with any specifications or directions provided by or on behalf of Group or any Authorized User to the extent prepared without any contribution by Careexpand;
(c) allegation of facts that, if true, would constitute Group’s breach of any of its representations, warranties, covenants or obligations under this Agreement; or
(d) negligence or more culpable act or omission (including recklessness or willful misconduct) by Group, any Authorized User, or any third party on behalf of Group or any Authorized User, in connection with this Agreement.
(12.3) Indemnification Procedure. Each party shall promptly notify the other party in writing of any Action for which such party believes it is entitled to be indemnified pursuant to Section 0 or Section 1.1(d), as the case may be. The party seeking indemnification (the “Indemnitee”) shall cooperate with the other party (the “Indemnitor”) at the Indemnitor’s sole cost and expense. The Indemnitor shall immediately take control of the defense and investigation of such Action and shall employ counsel to handle and defend the same, at the Indemnitor’s sole cost and expense. The Indemnitee’s failure to perform any obligations under this Section 1.1(d) will not relieve the Indemnitor of its obligations under this Section 12 except to the extent that the Indemnitor can demonstrate that it has been materially prejudiced as a result of such failure. The Indemnitee may participate in and observe the proceedings at its own cost and expense with counsel of its own choosing.
(12.4) Mitigation. If any of the Services or Careexpand Materials are, or in Careexpand’s opinion are likely to be, claimed to infringe, misappropriate or otherwise violate any third-party Intellectual Property Right, or if Group’s or any Authorized User’s use of the Services or Careexpand Materials is enjoined or threatened to be enjoined, Careexpand may, at its option and sole cost and expense:
(a) obtain the right for Group to continue to use the Services and Careexpand Materials materially as contemplated by this Agreement;
(b) modify or replace the Services and Careexpand Materials, in whole or in part, to seek to make the Services and Careexpand Materials (as so modified or replaced) non-infringing, while providing materially equivalent features and functionality, in which case such modifications or replacements will constitute Services and Careexpand Materials, as applicable, under this Agreement; or
(c) by written notice to Group, terminate this Agreement and require Group to immediately cease any use of the Services and Careexpand Materials.
(d) THIS SECTION 12 SETS FORTH GROUP’S SOLE REMEDIES AND CAREEXPAND’S SOLE LIABILITY AND OBLIGATION FOR ANY ACTUAL, THREATENED OR ALLEGED CLAIMS THAT THIS AGREEMENT OR ANY SUBJECT MATTER HEREOF (INCLUDING THE SERVICES AND CAREEXPAND MATERIALS) INFRINGES, MISAPPROPRIATES OR OTHERWISE VIOLATES ANY THIRD PARTY INTELLECTUAL PROPERTY RIGHT.
13. Limitations of Liability
(13.1) EXCLUSION OF DAMAGES. IN NO EVENT WILL CAREEXPAND OR ANY OF ITS LICENSORS, SERVICE CAREEXPANDS OR SUPPLIERS BE LIABLE UNDER OR IN CONNECTION WITH THIS AGREEMENT OR ITS SUBJECT MATTER UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY AND OTHERWISE, FOR ANY: (a) LOSS OF PRODUCTION, USE, BUSINESS, REVENUE OR PROFIT; (b) IMPAIRMENT, INABILITY TO USE OR LOSS, INTERRUPTION OR DELAY OF THE SERVICES, (c) LOSS, DAMAGE, CORRUPTION OR RECOVERY OF DATA, OR BREACH OF DATA OR SYSTEM SECURITY, OR (d) CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, ENHANCED OR PUNITIVE DAMAGES, REGARDLESS OF WHETHER SUCH PERSONS WERE ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES OR SUCH LOSSES OR DAMAGES WERE OTHERWISE FORESEEABLE, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
(13.2) CAP ON MONETARY LIABILITY. IN NO EVENT WILL THE AGGREGATE LIABILITY OF CAREEXPAND UNDER OR IN CONNECTION WITH THIS AGREEMENT OR ITS SUBJECT MATTER, UNDER ANY LEGAL OR EQUITABLE THEORY, INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY AND OTHERWISE, EXCEED ANY FEES PAID BY GROUP TO CAREEXPAND IN THE LAST 12 MONTHS OF THE TERM. THE FOREGOING LIMITATION APPLIES NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.
14. Force Majeure
(14.1) No Breach or Default. In no event will either party be liable or responsible to the other party, or be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement, (except for any payment obligation), when and to the extent such failure or delay is caused by any circumstances beyond such party’s reasonable control (a “Force Majeure Event”), including acts of God, flood, fire, earthquake or explosion, war, terrorism, invasion, riot or other civil unrest, embargoes or blockades in effect on or after the date of this Agreement, national or regional emergency, strikes, labor stoppages or slowdowns or other industrial disturbances, passage of Law or any action taken by a governmental or public authority, including imposing an embargo, export or import restriction, quota or other restriction or prohibition or any complete or partial government shutdown, or national or regional shortage of adequate power or telecommunications or transportation. Either party may terminate this Agreement if a Force Majeure Event continues substantially uninterrupted for a period of 30 days or more.
(14.2) Affected Party Obligations. In the event of any failure or delay caused by a Force Majeure Event, the affected party shall give prompt written notice to the other party stating the period of time the occurrence is expected to continue and use commercially reasonable efforts to end the failure or delay and minimize the effects of such Force Majeure Event.
15. Miscellaneous.
(15.1) Further Assurances. Upon a party’s reasonable request, the other party shall, at the requesting party’s sole cost and expense, execute and deliver all such documents and instruments, and take all such further actions, necessary to give full effect to this Agreement.
(15.2) Relationship of the Parties. The relationship between the parties is that of independent contractors. Nothing contained in this Agreement shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.
(15.3) Notices. All notices, requests, consents, claims, demands, waivers and other communications under this Agreement have binding legal effect only if in writing and addressed to a party as follows (or to such other address or such other person that such party may designate from time to time in accordance with this Section 0):
If to Careexpand:
Careexpand, LLC
8330 Lyndon B Johnson Freeway
Suite 1180,
Dallas, Texas 75243
E-mail: support@careexpand.com
If to Group:
Notices sent in accordance with this Section 0 will be deemed effectively given: (a) when received, if delivered by hand, with signed confirmation of receipt; (b) when received, if sent by a nationally recognized overnight courier, signature required; and (c) on the fifth (5th) day after the date mailed by certified or registered mail, return receipt requested, postage prepaid.
(15.4) Interpretation. For purposes of this Agreement: (a) the words “include,” “includes” and “including” are deemed to be followed by the words “without limitation”; (b) the word “or” is not exclusive; (c) the words “herein,” “hereof,” “hereby,” “hereto” and “hereunder” refer to this Agreement as a whole; (d) words denoting the singular have a comparable meaning when used in the plural, and vice-versa; and (e) words denoting any gender include all genders. Unless the context otherwise requires, references in this Agreement: (x) to sections, exhibits, schedules, attachments and appendices mean the sections of, and exhibits, schedules, attachments and appendices attached to, this Agreement; (y) to an agreement, instrument or other document means such agreement, instrument or other document as amended, supplemented and modified from time to time to the extent permitted by the provisions thereof; and (z) to a statute means such statute as amended from time to time and includes any successor legislation thereto and any regulations promulgated thereunder. The parties intend this Agreement to be construed without regard to any presumption or rule requiring construction or interpretation against the party drafting an instrument or causing any instrument to be drafted. The exhibits, schedules, attachments and appendices referred to herein are an integral part of this Agreement to the same extent as if they were set forth verbatim herein.
(15.5) Headings. The headings in this Agreement are for reference only and do not affect the interpretation of this Agreement.
(15.6) Entire Agreement. This Agreement constitutes the sole and entire agreement of the parties with respect to the subject matter of this Agreement and supersedes all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to such subject matter.
(15.7) Assignment. Group shall not assign or otherwise transfer any of its rights, or delegate or otherwise transfer any of its obligations or performance, under this Agreement, in each case whether voluntarily, involuntarily, by operation of law or otherwise, without Careexpand’s prior written consent. No delegation or other transfer will relieve Group of any of its obligations or performance under this Agreement. Any purported assignment, delegation or transfer in violation of this Section 0 is void. This Agreement is binding upon and inures to the benefit of the parties hereto and their respective permitted successors and assigns.
(15.8) No Third-party Beneficiaries. This Agreement is for the sole benefit of the parties hereto and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer upon any other Person any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of this Agreement.
(15.9) Amendment and Modification; Waiver. No amendment to or modification of this Agreement is effective unless it is in writing and signed by each party. No waiver by any party of any of the provisions hereof shall be effective unless explicitly set forth in writing and signed by the party so waiving. Except as otherwise set forth in this Agreement, no failure to exercise, or delay in exercising, any rights, remedy, power or privilege arising from this Agreement shall operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.
(15.10) Severability. If any provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination that any term or other provision is invalid, illegal or unenforceable, the parties hereto shall negotiate in good faith to modify this Agreement so as to affect the original intent of the parties as closely as possible in a mutually acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.
(15.11) Governing Law; Submission to Jurisdiction. This Agreement is governed by and construed in accordance with the internal laws of the State of Texas without giving effect to any choice or conflict of law provision or rule that would require or permit the application of the laws of any jurisdiction other than those of the State of Texas. Any legal suit, action or proceeding arising out of this Agreement or the licenses granted hereunder shall be instituted in the federal courts of the United States or the courts of the State of Texas in each case located in the city of Dallas and County of Dallas, and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding. Service of process, summons, notice or other document by mail to such party’s address set forth herein shall be effective service of process for any suit, action or other proceeding brought in any such court.
(15.12) Waiver of Jury Trial. Each party irrevocably and unconditionally waives any right it may have to a trial by jury in respect of any legal action arising out of or relating to this Agreement or the transactions contemplated hereby.
(15.13) Equitable Relief. Each party acknowledges and agrees that a breach or threatened breach by such party of any of its obligations under Section 9 or, in the case of Group, Section (1.10), Section 0 or Section 6.3, would cause the other party irreparable harm for which monetary damages would not be an adequate remedy and agrees that, in the event of such breach or threatened breach, the other party will be entitled to equitable relief, including a restraining order, an injunction, specific performance and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available at law, in equity or otherwise.
(15.14) Attorneys’ Fees. In the event that any action, suit, or other legal or administrative proceeding is instituted or commenced by either party hereto against the other party arising out of this Agreement, the prevailing party shall be entitled to recover its reasonable attorneys’ fees and court costs from the non-prevailing party.
(15.15) Counterparts. This Agreement may be executed in counterparts, each of which is deemed an original, but all of which together are deemed to be one and the same agreement. A signed copy of this Agreement delivered by facsimile, e-mail or other means of electronic transmission is deemed to have the same legal effect as delivery of an original signed copy of this Agreement.
Signed:
Careexpand LLC
___________________________
By its President
Group
____________________________
By its Authorized Representative